Privacy Policy

Last updated: March 19, 2026

At ProaktifERP ("we", "our", or "Company"), we take the privacy of our users very seriously. This Privacy Policy describes the personal data collected, used, and protected through the ProaktifERP mobile application and web platform ("Service").

1. Data We Collect

We may collect the following information when you use our Service:

1.1 Account Information

• First and last name
• Email address
• Password (stored in encrypted form)
• Company name and job title

1.2 Business Data

• Customer and supplier information
• Sales orders, quotations, and invoices
• Product and inventory information
• Support tickets and communication records
• Financial transactions and payment information

1.3 Technical Data

• Device type and operating system
• IP address
• Application usage statistics
• Crash reports and error logs

2. How We Use Your Data

The data we collect is used for the following purposes:

• Providing and operating the Service
• Creating and managing user accounts
• Performing ERP functions (sales, finance, procurement, support)
• Providing reporting and business analytics services
• Providing technical support and customer service
• Ensuring service security and preventing fraud
• Fulfilling legal obligations

3. Data Sharing

Your data may only be shared in the following circumstances:

• Service providers: With subcontractors for technical services such as server hosting and email delivery (data is shared solely for the purpose of service provision)
• Legal requirements: To authorized authorities as required by court order or legal regulation
• Business partners: Only with your explicit consent

4. Data Security

We implement the following security measures to protect your data:

• Data transmission with SSL/TLS encryption
• Password hashing with bcrypt algorithm
• JWT-based authentication
• Role-based access control (RBAC)
• Regular security updates and audits
• Database backup and disaster recovery plans

5. Data Retention

Your personal data is retained for the duration of the service relationship and for the period required under our legal obligations. If you delete your account, your data will be deleted within 30 days, except for data subject to legal retention periods.

6. Your Rights

Under applicable data protection laws, including the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and GDPR where applicable, you have the following rights:

• Right to know whether your personal data is being processed
• Right to request information about your processed data
• Right to know the purpose of data processing and whether it is used in accordance with its purpose
• Right to request correction of incomplete or inaccurate data
• Right to request deletion or destruction of your personal data
• Right to know the third parties to whom your data has been transferred
• Right to object to any outcome that arises against you through analysis of your processed data

7. Cookies

Our web platform uses cookies for session management and storing user preferences. Our mobile application uses secure on-device storage (Secure Store). Cookies are not used for third-party advertising or tracking purposes.

8. Third-Party Services

Our Service may use the following third-party infrastructure:

• Railway: Server hosting
• Apple App Store / Google Play: Application distribution
• Expo (EAS): Mobile application build and updates

The respective privacy policies of these service providers apply.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from persons under 18 years of age.

10. Policy Changes

We may update this privacy policy from time to time. When significant changes are made, we will notify you through in-app notifications or email. You can always review the current policy on this page.

11. Contact